ProActive Response Group De-Escalation Training

Overview

In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.

Highlights

• Definition of De-Escalation
• Recognizing Anger
• Situational Awareness
• LOWLINE Technique
• MR EBS Technique
• Posturing
• Controlling the Environment

Prerequisites

None

Designed For

Anyone in the workplace

Objectives

• Understanding De-Escalation
• Techniques to De-Escalate when violence is less likely
• Techniques to De-Escalate when Initiator is Volatile or Un Predictable

Preparation

None

Notice

This course is offered by a 3rd party vendor and will not be accessible in the My CPE Tracker section of the ISCPA website. Course access information will be emailed directly to you by Accounting Continuing Professional Education Network (ACPEN).