Navigating Difficult Conversations with Clients

Overview

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Highlights

• Communication
• Negotiation
• Conflict
• Persuasion
• Management
• Leadership
• Customer Service

Prerequisites

None

Designed For

Business Professionals

Objectives

• Understand the types of conflict and complaints that come your way and how to adjust your communication to each
• Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
• Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Preparation

None

Notice

This course is offered by a 3rd party vendor and will not be accessible in the My CPE Tracker section of the ISCPA website. Course access information will be emailed directly to you by Accounting Continuing Professional Education Network (ACPEN).