Conflict Management

Overview

No team or organization is perfect, and we all experience conflict in our professional lives. How we manage conflict determines whether or not it ultimately helps our hurts our work. Learn how to tackle conflict positively by understanding sources of conflict, the damaging effects of unchecked negative conflict, how to react when conflict is directed at you, how to mediate when others experience conflict and how to create needed positive conflict. The webcast was originally broadcast on July 18, 2016. Note: There is a minimum passing rate of 70% for this course.

Highlights

• Sources and effects of, and managing, conflict
• Mediating
• Positive conflict

Designed For

All professionals.

Objectives

• Recognize the sources of tension and conflict at work.
• Determine action steps for effective conflict management.
• Identify when and how to instigate positive conflict.

Notice

This is a self-study/on demand course offered by a 3rd party vendor and will NOT be accessible in the My Upcoming CPE section of the ISCPA website. Course access information will be emailed directly to you by CalCPA. The course expires one year from the purchase date. Format = Online Self-Study.